Bell Integration

  • Field Engineer - Desktop Hardware - Leeds

    Job Locations UK-Leeds
    Posted Date 3 months ago(8/22/2018 6:15 AM)
    ID
    2018-2184
    # of Openings
    1
    Category
    Sy3- Systems Engineer / Systems Administrator
  • Overview

    Bell Integration provides support and expertise to its customers within the ‘Run the business’ arena by delivering global managed services that effectively manage infrastructure, applications, content and people to a defined outcome.

     

    The role will be working on a desktop hardware break fix managed services. The role will involve uploading building laptops and desktops images.  Installing & re installing desktops and setting up local area networks.  It will also involve doing basic hardware repairs/ upgrades on desktop/ laptop top assets including fixing screens, keyboards, adding memory etc.

     

    JOB SPECIFIC REQUIREMENTS

    1. Strong interpersonal skills and a positive team player
    2. Strong knowledge of computer hardware:
    3. Lenovo client products (accreditations desirable)
    4. Dell and/or  HP also desirable
    5. OS deployment using CMCV (or SCCM)
    6. Application/ Software deployment
    7. Basic knowledge of setting up Local Area Networks/ LANs
    8. Working knowledge of Win 7 (Win 10 desirable)
    9. Basic knowledge in networking and system administration.
    10. TCP/IP, WAN, LAN, VPN, Routing, modems5.
    11. Basic knowledge of ITIL (foundation accreditation preferred.)
    12. Flexibility to travel to local sites (frequently) and national sites (infrequently) to cover holiday, sickness and projects
    13. Audit
    14. Major Projects/ Replacement Programme

    KEY RESPONSIBILITIES

    1. Troubleshooting hardware and removing/ re installing hardware components ex, Laptop keyboards, Ram
    2. Providing an excellent customer service through strong communication and interpersonal skills
    3. Building, imaging, and deploying laptops and desktops
    4. Prioritise tasks independently without escalations in a busy environment
    5. Managing and closing support tickets according KPI/SLAs
    6. Constantly seeks to improve technical knowledge and researches new product capabilities

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