Bell Integration are specialists in Infrastructure IT, End User Computing and Cloud Technologies and delivers complex end-user and datacentre transformations for large corporate organisations across a variety of sectors including, banking, telecoms, and retail.
Reporting to the Managed Services Operations Manager, located at Bell’s Headquarters in Portsmouth, the Service Desk Manager role is primarily responsible for the running of the managed services 24 x 7 service desk offered by Bell, accountable for both UK and offshore service desk performance.
The Service Desk Manager is both a customer facing as well as internal delivery focussed role, primarily responsible for leading the team of Service Desk Analysts manning the UK Operations Support Centre (OSC) on a 24x7x365 basis, representing Service Desk “as a service” to potential customers, promoting service quality and excellence at all times.
The role is based from Bell’s head offices, at Portsmouth; however, travel to customer site locations may be required.
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