Bell Integration

  • Infrastructure Systems Administrator

    Job Locations UK-Portsmouth
    Posted Date 1 month ago(10/16/2018 12:29 PM)
    ID
    2018-2237
    # of Openings
    3
  • Overview

    Bell Integration are specialists in Infrastructure IT, End User Computing and Cloud Technologies and delivers complex end-user and datacentre transformations for large corporate organisations across a variety of sectors including, banking, telecoms, and retail. This position is within the Technical Operations Server team and will be responsible for supporting customer solutions, both for Bell’s customers and Bell’s internal systems, maintaining the infrastructure, servers, storage and network.

     

    Manage the day to day operations of the solutions, including the underpinning networks and technologies that form the infrastructure.

     

    Ensure all systems within the infrastructure are in operation during business core hours (9am-5:30pm) and support those critical servers defined as 24*7 within the service catalogue as part of an on-call rota for OOH support.

     

    Assist business units with technical issues in the initiation and planning phases. These activities may include the definition of needs, benefits and technical strategy; technical analysis and design; and support of operations staff in executing, testing and rolling-out new solutions.

    Responsibilities

    • Maintaining the customer(s) environments according to the agreed SLAs/KPIs
    • Responding to alerts and notifications from the monitoring systems
    • Writing documentation, including data standards, procedures and definitions for team support knowledgebase.
    • Controlling access permissions and privileges
    • Working closely with IT project managers, database programmers and other technical staff
    • Communicating regularly with technical, applications and operational staff to ensure database integrity and security
    • Designing maintenance procedures and putting them into operation
    • Defining objectives through consultation with staff at all levels
    • Troubleshooting system, storage and network problems, diagnose and solve hardware/software incidents/problems
    • Provide support to the business
    • Provide solution(s)/work around(s) to Incidents and Problems
    • Create, manage and evolve polices, processes and procedures
    • Install, maintain and support new applications and infrastructure
    • Work to SLA thresholds for Incident(s), Request(s) and Problem(s)
    • Prioritising and managing several open cases and mini projects at one time
    • Establishing a good working relationship with the business and 3rd party support personnel
    • Testing, evaluating and implementation of new technology
    • Keep up to date with advancements in technology
    • Prove exceptional technology driven leadership skills, cross training and mentoring.
    • Review of services, application delivery, patching and antivirus
    • Willingness to travel on occasion
    • Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to Bell Integration
    • Work with a variety of business and technical contacts to gain a detailed understanding of their requirements
    • Systems monitoring
    • Administer backups and restores
    • Patching servers
    • Performance monitoring IT infrastructure
    • Maintain security infrastructure including antivirus software, firewalls and endpoints
    • Administer, monitor and deploy new server instances
    • Administer and monitor security access and controls
    • Deploy new services using pre-built scripts
    • Assist in the development and customisation of deployment scripts
    • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
    • Administer and manage storage solutions
    • Perform within and adhere to the 24*7 on-call rota.

    Qualifications

    EXPERIENCE:

    ·         Multiple OS level exposure (Windows & Linux)  

    ·         Considerable general experience in managing server/storage/network/virtualisation infrastructure (Dell/EMC VNX, Recover Point, HP 2000/4500s, Cisco ASAs, Symantec Virtual Appliance, VMware.

    ·         General knowledge of Cloud technologies and solutions is desirable (AWS & Azure)

     

    KNOWLEDGE:  

    All-rounder in infrastructure –storage / network / virtualisation / hardware

     

    SKILLS:

     A good troubleshooting mentality, able to communicate well and to get views across. Be a good listener.

     

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