"Infrastructure Support, Citrix Support" team provide support for the Citrix infrastructure used to provide the virtual and brokered desktops and published applications to the Client's business. Experience managing a current version of Citrix platform software is essential to this role.
The ideal candidate will be qualified in a Citrix technology (CCP-AD or equivalent) or will have experience of managing: Citrix XenDesktop (5.6 FP1+), XenApp, PVS, AppSense, Web Interfaces or Storfront and Edgesight in a corporate environment. Applicants should have a good understanding of Windows Client operating systems (i.e. Microsoft Windows 7) and understand how a Virtual Desktop is provisioned.
The successful applicant will be working with a highly productive team who support, maintain and deliver to these environments. Applicants will need to demonstrate that they are a good self-starter, with a persistence to identify root cause; who can work with third parties to plan and implement changes; work with Release management and the Application support teams to deliver new software to the estate using the common Release processes and automated build processes.
Applicants will be required to document the technical changes they are leading for sharing with peers and upper management – it is therefore imperative that all applicants can demonstrate confidence in writing and conveying technical plans. The ideal applicant will be confident in coaching and mentoring others to aid development and improve internal processes to eliminate manual processes and improve delivery.
Applicants should maintain a professional manner at all times and be able to work individually or as part of a team to support the client's customer focussed approach to service delivery in London and the EMEA region.
Provide specialist guidance and some supervision to less experienced colleagues. Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.
Gathers performance statistics from the IT platforms to enable recommendations for the tuning of system software. Applies system software parameters to maximise throughput and efficiency.
An ITIL qualification preferably Foundation at version 3 or above.
Work Experience Essential:
Work Experience Preferred:
5+ years’ experience of supporting Citrix or server infrastructure in a large scale enterprise.
Functional/Technical Competencies Essential:
Experience managing a current version of Citrix platform software is essential to this role. The ideal candidate will be qualified in a Citrix technology or will have experience in managing: Citrix XenDesktop (version 4.5 and 5.6 FP1+), XenApp, PVS, AppSense, Web Interfaces or Storfront and Edgesight. In addition, applicants should have:
Functional/Technical Competencies Preferred:
Experience working with or supporting one or more of the following technologies would be an advantage: