Bell Integration

  • Junior System Engineer

    Job Locations UK-Northampton
    Posted Date 4 months ago(2/27/2019 10:36 AM)
    ID
    2019-2357
    # of Openings
    2
  • Overview

    Bell Integration provides support and expertise to its customers within the ‘Run the business’ arena by delivering global managed services that effectively manage infrastructure, applications, content and people to a defined outcome.

     

    This role is for a Junior System Engineer within the Resource Services’ technical resource pool, providing IT support services, predominantly based on customer sites.

     

    EXPERIENCE:

    Ideal:


    • Previous Desktop and Laptop builds and deployments or some IT support
    • Recording and maintaining asset details
    • Experience with building physical and virtual machines
    • Familiar with operating systems, such as, but not limited to:
    o Windows 7 – 10
    • Handling IT hardware


    Preferred:


    • Technical troubleshooting in heterogeneous environments
    • Experience working with ticketing systems such as ServiceNow
    • Knowledge and understanding of working to defined SLAs
    • Understanding of IT workflows/ITIL practices

     

    KNOWLEDGE:


    • Basic knowledge of Windows 10 operating system
    • Basic understanding of Desktop and Laptop hardware

     

    SKILLS:


    • A good troubleshooting mentality
    • Good communication skills both verbal and written
    • Ability to multi task, handle high workloads and high call volumes in a busy working environment
    • Proactive approach to problem solving and service improvement
    • Ability to cross train and pick up different technologies as required
    • Ability to liaise effectively with users and other support team members
    • Demonstrable experience in the following technologies:
    • Windows 7, 8.1 and 10
    • Ability to handle day-to-day technical issues, including but not limited to:
    • Printer issues
    • Performance issues with user devices
    • Hardware fixes and warranty management
    • Installs, moves and changes
    • Ability to support and deal with all types of users across a wide spectrum of capability and seniority.

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