Bell Integration

ATM Support Engineer

Job Locations UK-Swindon
Posted Date 2 months ago(5/6/2022 8:12 AM)
ID
2022-3234
# of Openings
1

Overview

To support the ATM Service including incident remediation, management of scripts and patching and identification and remediation of vulnerabilities.

 

Shift hours: 7 AM to 4 PM BST (Mon-Friday)

Tools: SCCM 2012, CMCB, 

Operating System: Win7/10,

Scripting: Powershell, Batch and VB scripting

Additional skills : GPO, Mcafee EPO, Solidcore, SOE (Imaging), L3 desktop troubleshooting, Knowledge on NCR applications

 

Preferably 5+ years experience

Responsibilities

The ATM Support Engineer role provides:

 

Patch Management

 

  • Environments - Test and Production
  • Software in scope
  • Adobe - flash player and ActiveX
  • NCR application stack
  • Windows 7 and 10
  • Volumes
  • 1450 devices
  • Monthly patches – volume varies
  • Activities
  • Determine patches in scope
  • Raise change requests
  • Schedule patch deployments
  • Operational acceptance testing
  • Remediate any issues with application and operating system patching

Qualys Vulnerability Remediation

  • Review Qualys reports and identify in-scope vulnerabilities for operating system and applications
  • Remediate vulnerabilities via release of patches to applications and operating system

Health Management

  • Remediate issues whereby installed agents are not reporting to management consoles
  • Software in Scope
  • SCCM agents
  • Solidcore
  • SCEP
  • McAfee
  • Qualys
  • Future in Win10
  1. Defender
  2. Splunk

SOE

  • When patches are deployed or software is released, these need to be added to the WIM and task sequence is updated.
  • Scope includes production and test environments
  • Create new SOE releases created on a quarterly basis
  • Updated when NCR provides new ones, or NCR release new hardware into the environment
  • When new hardware is released, update USB pen drives used for proximity device rebuilds need to be updated

Fault Fixing

  • Scope - software and OS issues only
  • No SLA's associated with this
  • Support Nationwide team in fault fixing, if requested.

Right click tools for ATM

  • Create and support Scripts / PowerShell for the Nationwide team to use to support ATM's

Qualifications

Bell Overview:

  • Troubleshooting issues and implementing resolutions within SLA
  • Providing an excellent customer service through strong communication and interpersonal skills
  • Prioritise tasks independently without escalations in a busy environment
  • Managing and closing support tickets according to KPI/SLAs
  • Constantly seeks to improve technical knowledge and researches new product capabilities

EXPERIENCE:

  • Strong interpersonal skills and a positive team player
  • Strong IT knowledge and experience
  • Application/ Software deployment
  • Basic knowledge of ITIL (foundation accreditation desirable but not essential)
  • Flexibility to travel to local sites

KNOWLEDGE:

  • ITIL certification (to Foundation level or above) or similar
  • Experienced in IT Infrastructure and End User computing technologies

SKILLS & ATTRIBUTES:

  • Customer Service Experience – working with End Users
  • Tools: SCCM 2012, CMCB, 
  • Operating System: Win7/10,
  • Scripting: Powershell, Batch and VB scripting
  • Additional skills: GPO, Mcafee EPO, Solidcore, SOE (Imaging), L3 desktop troubleshooting, Knowledge on NCR applications

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