To provide exceptional levels of support to Bell Integrations high performing Build Team and Tech Bars supporting Our key Public Sector client. This will enable contracted SLA’s, OLA’s and KPI’s to continue being met and exceeded. To provide hands-on support in the building of machines to support incidents, requests and project work, keeping stakeholders updated with accurate and timely updates within ServiceNow, supporting stock management and logistical activities to ensure contracted SLA’s and OLA’s are upheld, and assisting on project activity to ensure work is completed within agreed timeframes.
Complete accurate audits of BAU kit when required to ensure the CMDB accurately reflects actual stock
Updating CMDB entries in real-time ensuring stock items remain accurate