To ensure customer satisfaction levels remain high by providing a quality Service for the distribution and collection of customer laptops, for New Starter, Leaver and Faulty devices for the clients employees. This is to be achieved independently as well as by working with multiple internal and external Bell, client and other supplier teams to ensure adherence to set KPI’s and contractually agreed SLA’s and OLA’s.

Supporting Technology Practice customer by providing new and replacement laptops and collection of leaver and faulty devices for site based and remote / home users. Reporting and auditing of stock, liaising with vendors for customer induced damages, quote generation and PO management. Imaging laptops to fulfil customer requirements and managing warranty claims with OEMs.

Responsibilities:

• Builds
• Repairs
• Lifecycle management
• Logistics
• Stock management
• ServiceNow management

Experience & Skills:

• Experience of providing excellent customer service
• Troubleshooting experience in diverse environments
• Experience using ITSM tools such as ServiceNow / Remedy
• Exposure to management of ticket queues and resolution
• ServiceNow
• Office 365
• An excellent troubleshooting mentality with the ability to visualise a problem or situation and think abstractly to solve it
• Disciplined prioritisation, time management and scheduling abilities to complete tasks
• Articulate in both verbal and written communication
• Professional/flexible approach to work; ensuring punctuality, tidiness, and diligence with the aim to provide the customer with the best possible service