The Asset and Configuration Management Lead will be responsible for aiding the design, build and operation of robust Asset and Configuration Management capabilities as part of a broader ITSMaaS initiative. This role requires a proactive and collaborative approach to establishing the end-to-end lifecycle management of IT assets and configuration items. The ideal candidate will possess a deep understanding of ITIL principles and have a proven track record of successfully designing, building and implementing configuration management systems in a fast-paced MSP environment.

· Lead the definition, planning, implementation and governance of the Asset & Configuration Management processes and associated policies

· Design and deliver a logical and physical CMDB model enabling service mapping and lifecycle tracking.

· Collaborate with tooling teams to configure CMDB and asset modules within our ITSM platform

· Establish and document full lifecycle processes for hardware and software asset management

· Define and implement controls to ensure software licence tracking and compliance

· Develop processes to regularly audit and reconcile the CMDB ensuring data accuracy and integrity

· Conduct regular reviews of asset and configuration processes, identifying areas for improvement and implementing necessary changes

· Work closely with stakeholders to create reports and dashboards on asset utilisation, compliance, and configuration data

· Provide training and support to team members on asset and configuration management best practice

Key Requirements:

· ITIL v4 certification is essential.

· Demonstrable experience leading Asset & Configuration Management initiatives at scale

· Proven ability to deliver CMDB and asset management solutions · Strong knowledge of Software Asset Management (SAM) principles including licensing models

· Hands on experience of ServiceNow and discovery tooling

· Strong understanding of ITIL principles and best practices.

· Excellent analytical and problem-solving skills.

· Exceptional communication and interpersonal skills.

· Ability to work effectively under pressure and manage multiple priorities.

Desirable Skills:

· ITIL v4 HVIT Certification

· ITIL v4 CDS or PIC certification

· SAM Certification (BCS, ITAM).

· Knowledge of SaaS Management, Cloud Licensing, consumption tracking

· Understanding of Compliance Frameworks (ISO 19770)

· Understanding of cybersecurity principles and practices.