The Service Development Manager serves as a strategic technical advisor and thought leader, bridging the gap between the company’s technology vision and the customers' business needs. This role involves working closely with sales, marketing, product teams, and customers to drive technical adoption, innovation, and practice growth. The Service Development Manager must have deep technical M365 expertise, be knowledgeable in EUC support, as well as experience with creating Modern Workplace propositions and developing them into successful service offerings.

1. Product and Service Development

• Work closely with the CTO and Group Forum and the CTO Forum and other Practices to capture demand for new / updated propositions and to be the lead design resource for the development lifecycle.
• Keep abreast of market trends including but not limited to the latest in M365 (particularly Co-Pilot, AVD) trends and will use this knowledge to drive creation of successful products and service propositions
• Provide thought leadership and command high standards of quality and commercial acumen in the delivery of new products and offerings
• Lead and deliver solution and service design activities for new products and services within the Modern Workplace Practice that will help Bell drive their strategic proposition development

2. Customer & Market Engagement

• Act as a trusted technical advisor, providing strategic guidance on technology adoption, architecture, and innovation.
• Maintain strong industry expertise and alignment across Modern Workplace industries to understand current and incoming regulatory, competition or market pressures that will inform the Modern Workplace Practice strategy and existing customer requirements
• Engage with C-level executives, technical teams, and stakeholders to align customer needs and objectives with the company's technology strategy and Bell’s capabilities.
• Conduct executive briefings, keynote presentations, and workshops to educate customers on technology trends and best practices.
• Gather customer feedback to inform Bell’s product development and go-to-market strategies.

3. Sales & Business Development Support

• Collaborate with sales teams to drive technical discussions, solution validation, and deal closure.
• Support pre-sales activities by delivering compelling technical presentations and demonstrations.
• Assist in developing business cases, proof-of-concepts (POCs), and technical roadmaps for customers aligned to customer strategies.
• Identify and qualify new business opportunities through strategic conversations and technical assessments.

4. Technology Leadership & Strategy

• Foster relationships with key technology partners, vendors, and industry influencers.
• Collaborate with ecosystem partners to drive joint go-to-market initiatives and co-innovation projects.
• Advocate for the company’s technology vision within the broader industry community.
• Demonstrate a clear understanding of M365 (Co-Pilot, AVD) technology, usage and market adoption underpinned by experience in the successful creation of go to market strategies
• Be able to lead and manage a team of consultants in line with the Practice vision and roadmap

Required Qualifications & Experience:

• 10+ years of experience in a technical leadership role, such as CTO, Principal Architect, or Solutions Architect, with relevant industry alignment.
• Strong expertise in End User Compute, Cloud, M365, Co-Pilot, AI, Virtual Desktop and other Modern Workplace Technology
• Experience working in customer-facing roles, including pre-sales, consulting, or business development.
• Deep understanding of enterprise IT environments, including architectures, infrastructure, and security, and business transformation.
• Proven ability to engage with senior executives and technical decision-makers.
• Excellent communication, leadership and presentation skills.
• Ability to translate complex technical concepts into business value propositions.
• Leadership and management of technical teams
• Demonstrate solution design and implementation of products and services.
• Demonstrate service design and technical governance skills and experience
• Demonstrate business and commercial requirements understanding
• Demonstrate ability to work as a consultant to senior management level.
• Manage workshop environments, taking ownership and leading all aspects of workshop facilitation.

Preferred Skills & Attributes:

• Thought leadership in emerging technologies and industry trends.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple customer engagements simultaneously.
• Experience working with global or large enterprise customers.
• Relevant technical certifications.
• Experience working in fast-paced, high-growth technology companies or business transformation consultancies is a plus.