The purpose of this role is to ensure Bell has adequate capacity to ensure timely services-related billing and to raise purchase orders for Passthrough Projects / contractors.

Supports the D&O Billing Analyst with the following

1. Processing and maintenance of services billing for MW, CIS and AI in Business Central via DandOBilling mailbox (this consists of setting up new Projects/Orders, processing Invoices and closing down Projects/ Orders as required)
2. Maintaining Billing Tracker with processed Invoices and Purchase Orders
3. Directing the above invoices to Customer accounts payable contact email addresses (where no customer portal exists (note below)) and uploading Invoices to Beeline / Fieldglass for State Street and Citigroup
4. Passing BC invoices to Credit Control for customers who have their own invoicing portals (e.g. Vodafone, Deutsche Bank etc.)
5. Reviewing and updating remittance advice for Credit Control (mainly State Street / MUFG)
6. Assisting Credit Control with query resolution for MW, CIS and AI billing
7. Assisting D&O Billing Analyst with query resolution
8. Raising POs for Passthrough with MW and CIS
9. Maintaining process documentation related to the above

Knowledge

• Importance of billing and cashflow to company health
• Working knowledge of Business Central (desirable)

Skills

• Good attention to detail
• Strong IT skills
• Advanced MS Office user – in particular Excel. 
• Strong organisational skills, with the ability to maintain complete and accurate records
• Excellent oral and written communication skills

Experience

• Experience in handling billing for a services organisation (desirable) variety of internal stakeholders
• Experience of CRM (customer relationship management) and PSA (professional services automation) tools is desirable

Behaviours

• Ability to manage shifting priorities, demands and timelines effectively prioritising and executing tasks
• Able to follow process and quick to pick up new processes (once they have been demonstrated)
• Ability to work without direct supervision (again, after suitable induction and training)
• Proactive, ‘can-do’ attitude required