Customer Service Credit Management:
- Creating and maintaining accurate Salesforce records for opportunities post work order finalization
- Raising pre-sales requests and submitting work order requests along with RLM documents for customer approval
- Managing the submission of finalized work orders to clients for release
Technical Purchasing and Coordination:
- Creating Salesforce opportunities based on supplier quotes
- Requesting the tech purchasing team to generate customer quotes derived from supplier quotations
- Facilitating the internal approval process by submitting quotes for customer review
- Coordinating with the tech orders team to create POs upon approval and providing customer PO numbers for transaction approval via the credit balance
Pass-Through Opportunity Management:
- Submitting pass-through requests for management approval through Salesforce
- Sharing work order and customer release versions with clients for review once created
Forecasting Support:
- Creating and updating Salesforce opportunities aligned with supplier quotes
- Sharing opportunity data with the tech purchasing team to update revenue figures
- Maintaining accurate forecasting by updating opportunity statuses, dates, stages, and next steps
Work Package & Customer Review Management (FlexForce):
- Managing work package submissions, reviews, and updates through the customer portal
Portal & Financial Management:
- Monitoring PO statuses to ensure GRN and invoicing accuracy
- Liaising with Bell Finance for timely invoicing and payment processing
Service Credit & Financial Tracking:
- Reviewing and updating credit bucket balances from the previous financial year
- Ensuring accurate transaction records and reliable credit tracking
Supplier and Invoice Management:
- Matching POs to opportunities in Salesforce and coordinating actions with relevant teams
- Reviewing supplier invoices against GRN milestones before processing payments
Finance & Procurement Collaboration:
- Providing necessary documentation to finance teams for PO issuance to ensure smooth procurement workflows
- Supporting timely and accurate financial processing of supplier transactions
Proactive Sales Support & Pipeline Management:
- Assisting the Sales Director, Practice Leaders, and Neil Pratt by maintaining and updating pipelines and sales opportunities
- Participating in sales operations meetings to highlight opportunities and ensure accurate pipeline reporting and resource planning