The Deputy Director of AI Solutions will serve as a strategic and technical leader, supporting the AI Solutions Director in driving enterprise-wide AI initiatives. This role requires deep expertise in AI Operations (AIops), IT Operations Management (ITOM), IT Service Management (ITSM), and ITIL frameworks, combined with strong technical knowledge of infrastructure, Agentic AI, automation, and orchestration. In addition, the role encompasses working with Conversational AI vendors and the delivery of solutions to partners. The ideal candidate will bridge business objectives with cutting edge AI technologies to optimize IT operations and deliver scalable, intelligent solutions.

• Act as the deputy to the AI Solutions Director, ensuring alignment of AI strategy with organisational goals.
• Provide thought leadership support of the AI Solutions Director in delivering the vision of the department
• Lead design and implementation of AI-driven IT operations solutions, including AIops platforms and automation frameworks and Conversational AI.
• Oversee integration of Agentic AI models for autonomous decision-making and orchestration across IT environments.
• Support the adoption of ITIL best practices within AI-enabled ITSM and ITOM processes.
• Collaborate with cross-functional teams to identify automation opportunities and deliver end-to-end orchestration solutions.
• Provide technical leadership on infrastructure modernisation to support AI workloads and automation pipelines.
• Monitor emerging AI technologies and assess their applicability to IT operations and enterprise automation.
• Work with Vendors and Support the Digital Services Team where Bell are managing the Vendors platform on behalf of a client
• Support the strategic partnerships and aintain a deep understanding of the platforms that Bell uses from these partners or hosts as part of the ongoing relationship.

Role Dimensions

• Autonomy: Makes independent decisions within scope; escalates significant changes or risks to Manager.
• Accountability: Fully accountable for delivery of work assignments to expected standards and timelines.
• Direct Reports: Manages 3-4 direct reports.
• Budget/Expenditure: As per organisational delegations and authorities.

Key Relationships

Internal

• Manager/Director: Receive advice, report progress, discuss future direction, identify emerging issues and propose solutions.
• Direct Reports: Lead, direct, manage, and support performance and development; guide, coach, and mentor.
• Internal Stakeholders: Provide expert advice, optimise engagement, manage expectations, and resolve issues.

External

• External Stakeholders: Consult and negotiate on project development, delivery, and evaluation; manage expectations and resolve issues.
• Vendors/Service Providers/Consultants: Communicate needs, facilitate business transactions, resolve issues, negotiate contracts, and monitor service provision.

• Relevant tertiary qualifications in Information Technology, Computer Science, Engineering, or related field.
• Experience in solution architecture and technical leadership roles.
• Proven experience in stakeholder management and cross-functional team leadership.
• Strong background in solutions architecture frameworks and methodologies.
• Experience with project management and solution delivery.
• Background screening and security clearance as required by organisation.

Technical Competencies

• Workflow Orchestration
• Event Driven Automation
• Runbook as code
• Technical Advisory: Provide specialist technical advice and oversee provision of expertise by others.
• Technology Strategy: Monitor emerging technologies and assess organisational impact and opportunities.
• Stakeholder Management: Manage complex stakeholder relationships and facilitate business decision-making processes.
• Tech Tools
  • Airflow, Argo, Prefect
  • Ansible, Salt, Puppet; ServiceNow Flow Designer
  • Message buses: Kafka, RabbitMQ