Job title: Technical Analyst

Reporting to: Head of IT Delivery

Responsible for: Continuous improvement of our business applications, managing application releases and environments

Based at: Hybrid flexible with travel to London as required

Scope: Support of our business landscape

We are looking for a technical analyst in supporting our business application technology environments, managing application releases, administering business-critical applications, maintaining system data integrity, and driving resolution. To help bridge the gap between technical operations and business needs, staying abreast of emerging technologies to enhance technical capabilities. This is a highly visible role requiring a strong, independent individual who can proactively build relationships across the organisation, challenge constructively, identify opportunities for improvement, and drive outcomes with minimal supervision. 

Business Relationship Management & Continuous Improvement 

• Develop trusted relationships with business stakeholders, acting as the primary point of contact for application-related requirements, issues, and opportunities. 

• Build a deep understanding of business processes, objectives, and challenges to identify opportunities for technology-enabled improvement. 

• Translate business needs into technical requirements and work with delivery teams, suppliers, and support partners to implement effective solutions. 

• Champion the adoption of application features and functionality that improve business performance, efficiency, and user experience, including the promotion of inbuilt AI features to ensure productivity gains. 

• Building a product roadmap with the business and prioritising the work that meets the business need. 
• Facilitate workshops, gather requirements, and support business process reviews to ensure technology solutions continue to meet evolving needs. 

• Act as the bridge between business functions and technical support teams, ensuring priorities are understood and delivered effectively. 

• Provide regular insights and recommendations to stakeholders on application usage, optimisation opportunities, and emerging risks. 

Environment Support & Maintenance 

• Monitor and maintain development, test, and production environments. 

• Collaborate with teams to ensure stability, scalability, and performance. 

• Troubleshoot environment-related issues and coordinate resolution with support vendors. 

• Maintain application support documentation and operational procedures. 

Release Management 

• Plan, coordinate, and execute application releases across environments under change management. 

• Maintain release schedules and ensure alignment with business priorities and critical operational periods. 

• Document release notes and manage deployment risks and communication with stakeholders. 

• Creation and usage of test scripts to ensure new functionality meets requirements 

• Work with business representatives to coordinate user acceptance testing and sign-off activities. 

Business Application Administration 

• Serve as the primary administrator for key business applications. 

• Work with business teams to identify where additional value can be realised from greater or more enhanced application usage 

• Work with Asset Manager, stakeholder and business owners to ensure licensing costs and usage are optimised 

• Configure, update, and optimize application settings based on user needs. 

• Coordinate supplier support activities and ensure service issues are resolved effectively. 

• Provide user guidance, training and support as required. 

System Data Management 

• Ensure data accuracy, consistency, and security across systems. 

• Perform regular audits and data cleansing activities. 

• Support integration and migration efforts between platforms. 

• Introduce controls to safe guard data entry and produce a positive impact on reporting 

Backlog Management 

• Maintain and prioritise application enhancement, support and technical backlogs. 

• Work with stakeholders to define requirements, business benefits and acceptance criteria. 

• Track progress and ensure timely delivery of backlog items. 

Information Security 

• Work with the infrastructure Teams to ensure backup and recovery is planned and tested 

• Ensure data retention rules are applied both within the systems and backup locations 

• Ensure user access is governed appropriately through role based access controls and sensitive data is obfuscated when in non-production environments 

• Proven experience in a technical analyst or business application analyst role. 

• Experience with SaaS applications and administration 

• Strong understanding of release cycles, environment management, and application administration. 

• Strong stakeholder management and relationship building skills 

• Experience managing third-party suppliers and support partners. 

• Experience supporting integrations, APIs, and data migration activities 

• Familiarity with ITIL practices and Agile methodologies. 

• Experience with tools such as Jira, ServiceNow. 

• Knowledge of HTML, Python, SQL, scripting, or basic programming is a plus. 

• Good analytical skills and attention to detail. 

• Proactive, with strong problem-solving skills and detail oriented approach. 

• Team player, able to collaborate confidently with both technical and business stakeholders. 

• Ability to work independently, prioritise workload, and drive outcomes with minimal supervision. 

• Understanding of data governance, security, and application compliance requirements. 

• Flexible and adaptable to changing priorities and project needs 

• Possess the ability to immerse themselves in new technologies and applications