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Job title:
Health and Safety Manager
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The Service Reporting Manager is responsible for transforming operational data into meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation.
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Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation’s business continuity and resilience framework across internal operations and client-managed infrastructure. The role ensures that systems, services, and processes remain resilient against disruption, meet regulatory expectations, and align with evolving risks including cybersecurity and AI usage.
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Job title:
Management Accountant